Billing policy

Billing policy

Version 1.0 – December 2018


This policy outlines how determines fees and charges, and performs billing.


Invoices prices and invoice amounts are denominated in Euros.


Base Fee

Some applications, such as myActivities, have a base fee. If you want to lock in bulk pricing, just ask us for a higher base fee and more included resources.

You may use resources included in your base fee across any application within your environment.

Base fees are always paid in advance.


Usage Fees

At the end of each billing period, if you used more resources (Campaigns, Stores, Rollout orders etc.) than were included in your account plan, simply pay for what you used.


Invoice Frequency

We invoice once per month, unless we determine your invoice is at risk of non-payment, in which case we may invoice more frequently or require that you pay in advance.


Late Payments

All invoices are due upon receipt unless otherwise indicated.

Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) determined and compounded daily from the date due until the date paid. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by to collect any amount that is not paid when due. Amounts due from you under may not be withheld or offset by you against amounts due to you for any reason.



Other than federal and state net income taxes imposed on by the Dutch government, you are responsible for paying all taxes, duties, and other governmental charges (“taxes”), pursuant to the Terms of Service. You will pay any additional amounts as are necessary to ensure that the net amounts received by after all such taxes are paid are equal to the amounts that would have been entitled to if the taxes did not exist.


Changes to this Policy

Fees and charges for any new Service or new feature of a Service will be effective when we notify registered organization accounts, unless we expressly state otherwise in a notice.

We may change spot pricing by giving you at least 30 days’ advance notice before the beginning of the billing cycle in which such change will take effect. Resources included in the base fee of a purchase order are not subject to a price change for the term of that contract, as you have already agreed to the base fee commitment, and has committed to providing you the Services at the price specified in your agreement.